In the first instance, you should follow the video tutorials at the top of this page to re-pair your remote control with the control box. If this does not work, should also check your fuse box to make sure that the power has not tripped to your control box. Finally, you can also replace your fob battery. If your garage door still doesn’t respond to the remote control, then please get in touch with our customer services team. 

Yes, we can replace damaged garage door slats. Garolla garage doors are covered by our comprehensive guarantee. Please visit our Guarantee page for more information and contact our customer service team to arrange a replacement. 

This could be an issue with the autolocks which will need fixing by an engineer. Please contact our customer services team at the bottom of this page to arrange for an engineer to look at the issue. 

In the first instance, please check your fuse box to make sure that the power to the control box has not tripped. If this is not the case, you should try re-pairing your remote control using the videos at the top of this page and also replacing your fob’s battery. If your garage door still doesn’t respond to the remote control, then please get in touch with our customer services team. 

Firstly, try using the internal or external override to see if the door can be lowered manually and secured. The fault will then need to be investigated by an engineer. Please contact our customer services team at the bottom of this page to arrange for an engineer to look at the issue. 

This issue can arise on doors with a safety edge. In the first instance, please unplug the control box from the power, leave it for a few minutes to re-set and then plug back in. If the problem persists, please contact our customer services team at the bottom of this page to arrange for an engineer to look at the issue. 

It can take up to 20 turns to engage the external override, so please ensure that you rotate it at least this many times. It’s an easy mistake to make, but you should also ensure that you’re turning the override the correct way, as per the directional plate. 

If the issue persists then it will need investigating by an engineer. Please contact our customer services team at the bottom of this page to arrange for an engineer to look at the issue. 

It is important that the light curtain is cleaned and maintained to prevent it from sensing obstructions. After cleaning, unplug the control box from the power, leave it for a few minutes to re-set and then plug back in. If the problem persists, please contact our customer services team at the bottom of this page to arrange for an engineer to look at the issue.